Frequently Asked Questions

Auren & Co offers desk accessories and workspace objects designed to organize everyday essentials.

The collection includes desk trays, headphone stands, laptop stands, pen organizers, phone stands, watch stands, and mouse pads.

Auren & Co products are designed for people who want a more organized, functional, and understated workspace, whether at home, in an office, or at a study desk.

Auren & Co focuses on functional desk objects, considered materials, and minimalist design.

The goal is to give everyday items a dedicated place without adding unnecessary clutter.

Browse the Desk Objects collection to explore the full range of desk accessories and workspace organizers.

Materials vary by product and include walnut wood, bamboo, leather, metal, and other wood-based materials.

Check each product page for its exact materials and specifications.

Products identified as solid walnut use solid walnut wood, as specified on their product pages.

Natural grain and color variations mean that individual pieces may look slightly different.

Keep wooden accessories indoors, away from prolonged moisture and direct heat. 

Clean them with a soft cloth and avoid harsh chemicals.

Follow any care instructions provided for the specific product.

Not always. Natural materials may vary in grain, tone, and texture, and screen settings can affect color appearance.

Product photos illustrate the item's design and intended use.

Not necessarily. Headphones, pens, laptops, watches, phones, and other props may be shown for display purposes.

Check the product description and package details to confirm what is included.

Choose based on what you need to organize and how much desk space you have.

Valet trays hold everyday essentials, pen organizers keep writing tools together, headphone stands provide a dedicated place for headphones, and laptop stands hold compatible laptops.

Review the dimensions and compatibility details on the individual product page before ordering.

For device stands, compare the listed specifications with your device's dimensions and any stated fit limitations.

Yes. You can combine desk trays, pen organizers, headphone stands, laptop stands, and other accessories according to your workspace, available surface area, and daily routine.

Order preparation typically takes 1–2 business days.

Contact Auren & Co as soon as possible if you need to request a cancellation or address change.

Requests are not guaranteed, and orders cannot be canceled once handed to the carrier.

Estimated transit time after dispatch depends on the selected shipping method:

• Tracked Shipping: 15–20 business days.
• Faster Tracked Shipping: 12–15 business days.

These estimates exclude order preparation and may vary due to destination, carrier delays, holidays, or customs processing.

Free shipping is advertised on eligible orders over $80.

Check the shipping options and final charges displayed at checkout to confirm eligibility for your order.

Not necessarily. Items in one order may be shipped separately.

Check the tracking information for each shipment if your items arrive at different times.

Use the tracking link sent by email after your shipping label is created.

Tracking updates may take 24–48 hours to appear. You can also visit the Auren & Co order tracking page.

Contact hello@aurenobjects.com as soon as possible. Changes or cancellations may be possible during order preparation, but they are not guaranteed.

Once an order has been handed to the carrier, it cannot be canceled.

Auren & Co accepts eligible return requests within 90 days of delivery, subject to the conditions in its Refund Policy.

Contact customer support for return authorization before sending an item back. Returns and refunds are not processed while an order is in transit.

Read the full Refund Policy for eligibility requirements and return instructions.

Email hello@aurenobjects.com with your order number and clear photos or video showing the item and the issue.

Customer support will review the case and explain the available resolution under the applicable policies.

Email hello@aurenobjects.com for help with products, compatibility, orders, shipping, tracking, or returns.

Include your order number when asking about an existing purchase.