Shipping policy

Shipping Policy

We keep it clean, fair, and direct. Below is exactly how we ship.

Need help? We’re men — we keep it straight. Email hello@theedgerazor.com and we’ll get you sorted.

1) Order Processing

  • Prep window: We typically need 12–36 hours to pick, pack, and QC your order, plus up to +12 hours to hand it to the carrier.
  • Change/cancel before ship: You can request address edits or cancellation only during this window. Once the order enters shipping, changes aren’t possible and cancellations are not allowed.

2) Transit & Delivery

  • Estimated transit: About 10–15 business days from the moment your order starts shipping.
  • Tracking: A tracking link is emailed once the label is created. It may take 24–48 hours to show movement.
  • Carrier delays: Weather, volume spikes, or route issues can add time. These are outside our control and not grounds for a refund before delivery.

3) Objective Delay Factors (No-Fault Delays)

We move fast; the world doesn’t always cooperate. The following events may extend delivery estimates and are not grounds for a refund before delivery:

  • Weather & Disasters: Severe weather, wildfires, floods, earthquakes, hurricanes, or declared emergencies.
  • Carrier Network Issues: Outages, hub backlogs, misroutes, or capacity caps at the carrier’s facilities.
  • Peak Seasons & Holidays: Black Friday/Cyber Monday, Christmas/New Year, public holidays, or nationwide surges.
  • Regulatory & Security Holds: TSA/FAA/security screenings, export/import checks, or compliance audits.
  • Civil Events: Strikes, labor actions, protests, road closures, or government-imposed restrictions.
  • Access Problems: Gated communities, wrong/incomplete addresses, missing unit numbers, invalid phone, or unreachable recipients.
  • Force Majeure: Any event beyond our reasonable control (including pandemics and supply-chain shocks).
  • We’ll keep you updated when we see a material delay and work with the carrier to push it through.

4) Delivery Attempts & Access

  • Attempts: Carriers may make 1–3 delivery attempts. If no one is available or access is blocked, the parcel may be held at a pickup point or returned.
  • Action Required: If your order is held for pickup, collect within the carrier’s window. Uncollected parcels may be returned and re-shipping fees may apply.
  • Proof of Delivery: We may rely on GPS scans, weight logs, and delivery photos as valid proof of delivery.

5) Address Integrity & Edits

  • Accuracy matters: Provide complete addresses (street, unit/apartment, gate codes).
  • Edits after label: Reroutes/intercepts are not guaranteed and may incur carrier fees (customer-paid if requested).
  • Risky Addresses: Certain freight forwarders/PO Boxes or locations with repetitive loss may require Signature or pickup; otherwise, we may decline.

6) Anti-Sabotage & Operational Security

We keep it clean and fair. To protect courteous customers from bad actors:

  • Pack-Out Evidence: We record packaging photos, weight at dispatch, and seal/QR/serial where applicable.
  • Tracking Hygiene: Do not publicly share your tracking number. Public posts can enable theft/interception.
  • Signature / Hold-for-Pickup: For high-risk orders or areas with porch piracy, we may enforce Signature Required or carrier pickup.

Velocity & IP Checks: Multiple rapid orders, mismatched bill-to/ship-to, flagged IP/ASN patterns may trigger verification, holds, or cancellation.

  • Blacklist & Limits: We may limit quantities, blacklist repeated abusers, and decline orders showing coordinated abuse or competitor interference.
  • No Coordinated Returns: Bulk/coordinated “return raids” or mass refund requests are grounds for denial and account restrictions.

7) Lost / Stolen After “Delivered”

If tracking shows Delivered but you don’t have it:

  1. Check neighbors/building/lockers; wait 24h for late scans.
  2. Contact us within 48h of the “Delivered” scan.
  3. For higher values, we may request an affidavit or police incident number to pursue a carrier claim and arrange a replacement.

Repeat incidents to the same address may require Signature for future orders.

8) Service Area & Restrictions

  • We do not ship hazardous/flammable items.
  • Some regions may be temporarily paused due to carrier embargoes, natural disasters, or regulatory changes.

9) Shipping Costs

  • Rates: Calculated at checkout based on destination, weight, and carrier options.
  • Promos: Any free-shipping promotions will be clearly shown at checkout (when applicable).

10) Address Accuracy & Changes

  • Double-check your address. Incomplete or incorrect addresses can cause delays or returns.
  • After label creation: An intercept or reroute may be impossible or may incur carrier fees (paid by the customer if you request the change).
  • Risky/unsupported addresses: Certain addresses (e.g., some freight forwarders, locations requiring signature, or incomplete addresses) may be ineligible unless verified.

11) Delivery Confirmation & “Not Received” Claims

Proof of delivery: Carriers may capture GPS scans, parcel weights, and delivery photos. We use these as delivery evidence.

If tracking shows “Delivered” but you don’t have the package:

  1. Check with household, neighbors, building office, and your mailbox/parcel lockers.
  2. Wait 24 hours (some carriers mark delivered slightly early).
  3. If still missing, contact us within 48 hours of the “Delivered” scan.

High-value orders may require an affidavit or police report number (porch piracy) for resolution.

12) Lost, Damaged, or Wrong Items

  • Damaged/Wrong item: Inspect on arrival. Email hello@theedgerazor.com immediately with photos/video so we can fix it fast.
  • Lost in transit: If tracking shows no movement past a reasonable window, we’ll coordinate with the carrier. Resolution may include replacement or refund per our No-BS Returns policy.

13) Split Shipments & Backorders

  • Split shipments: We may ship items separately to speed things up. You’ll receive tracking for each parcel.
  • Backorders: If an item is temporarily out of stock, we’ll notify you with an ETA. You may cancel the backordered item before it ships.

14) Items We Don’t Ship

  • We do not ship hazardous materials or flammable liquids/gases. Orders containing restricted items will be canceled or edited with notice.

15) Anti-Abuse & Fraud Controls (Shipping)

To keep things fair for good customers, we run standard fraud checks (AVS/CVV/3-D Secure, velocity checks). Orders may be held, verified, or canceled if flagged. We may require Signature Confirmation for certain orders or addresses. Repeated abuse, chargebacks, or suspicious patterns may result in service limitations.

16) Quick Answers

  • When will my order ship? Usually within 12–48 hours (processing) + handoff to the carrier.
  • How long is delivery? About 10–15 days after shipping starts.
  • Can I cancel after it ships? No. See our Cancellations section.
  • What if my package is stolen? Contact us within 48 hours of a “Delivered” scan; we’ll guide next steps (signature delivery may be required for future orders).