Shipping policy
Shipping Policy
We keep shipping clean, fair, and straightforward. Here’s how your order is processed, shipped, and delivered.
Need help? Email hello@aurenobjects.com and we’ll get you sorted.
1) Order Processing
We typically need 12–36 hours to pick, pack, and QC your order, plus up to 12 additional hours to hand it to the carrier.
Changes & Cancellations:
You may request an address change or cancellation before your order enters shipping. Once the order has been handed to the carrier, changes and cancellations are no longer available.
2) Transit & Delivery
Estimated transit: About 10–15 business days from the time your order begins shipping.
Tracking is emailed once the shipping label is created. It may take 24–48 hours for the carrier to show the first movement.
Delivery estimates can be extended by events outside our reasonable control, including:
- Severe weather or natural disasters
- Carrier network disruptions, backlogs, or misroutes
- Peak seasons, holidays, and unusually high shipping volumes
- Customs, import/export, security, or regulatory checks
- Strikes, labor actions, road closures, or government restrictions
- Incorrect or incomplete addresses
- Other force majeure events, including major supply-chain disruptions
If we become aware of a material delay, we’ll keep you updated and work with the carrier where possible.
Delays caused by these events are not grounds for a refund before delivery.
3) Delivery Attempts & Address Accuracy
Carriers may make 1–3 delivery attempts. If delivery cannot be completed because no one is available or access is restricted, the package may be held at a pickup location or returned to sender.
Please provide a complete and accurate address, including:
- Street and building number
- Apartment or unit number
- Gate or access codes, where applicable
- A valid phone number when required by the carrier
If a package is returned because of an incorrect, incomplete, or inaccessible address, additional shipping charges may apply for re-shipment.
After a shipping label has been created, reroutes or intercepts are not guaranteed and may incur carrier fees. If you request a change, those fees are your responsibility.
Certain freight-forwarding addresses, PO Boxes, or addresses with repeated delivery issues may require verification, signature delivery, or pickup.
4) Lost, Stolen, or Delivered Packages
Tracking Shows “Delivered” but You Can’t Find It
If your tracking shows Delivered but the package is missing:
- Check with household members, neighbors, building staff, mailrooms, and parcel lockers.
- Wait 24 hours, as some carriers may scan packages as delivered slightly before final delivery.
- Contact us within 48 hours of the “Delivered” scan.
For higher-value orders, we may request an affidavit or police incident number so we can pursue a carrier claim and determine the appropriate resolution.
For repeated delivery incidents at the same address, we may require Signature Required or carrier pickup on future orders.
Proof of Delivery:
Carrier records such as delivery scans, GPS data, parcel weights, and delivery photos may be used as proof of delivery.
5) Damaged, Incorrect, or Missing Items
Please inspect your order when it arrives.
If your item is damaged or you received the wrong item, contact hello@aurenobjects.com as soon as possible with clear photos or video of the item and packaging.
For packages genuinely lost in transit, we’ll work with the carrier to investigate. Depending on the circumstances, the resolution may include a replacement or refund in accordance with our No-BS Returns policy.
6) Shipping Costs & Service Area
Shipping rates are calculated at checkout based on your destination, order weight, and available carrier options.
Any applicable free-shipping offer will be clearly displayed during checkout.
We currently ship to eligible destinations shown at checkout. Some regions may be temporarily unavailable due to carrier restrictions, embargoes, natural disasters, or regulatory requirements.
We do not ship hazardous materials, flammable liquids, or flammable gases.
7) Split Shipments & Backorders
We may ship items separately when doing so helps get your order moving faster. Each shipment will have its own tracking information.
If an item is temporarily out of stock, we’ll notify you with an estimated availability date. You may cancel the backordered item before it ships.
8) Order Verification & Security
To protect our customers and our operations, orders may be subject to standard payment and fraud checks.
An order may be held, verified, limited, or canceled when our systems identify unusual activity, such as:
- Multiple rapid orders
- Mismatched billing and shipping information
- Payment or fraud-screening flags
- Unusual ordering or network patterns
- Repeated abuse, chargebacks, or coordinated refund activity
For certain orders or addresses, we may require Signature Required or carrier pickup.
We may also limit quantities or decline orders where there is a reasonable indication of fraud or abuse.
9) Quick Answers
When will my order ship?
Usually within 12–48 hours, including processing and carrier handoff.
How long does delivery take?
About 10–15 business days after shipping begins.
Can I cancel after my order ships?
No. Cancellations are only available before the order enters shipping.
Can I change my address after ordering?
You can request a change before shipping. Once a shipping label has been created or the order has entered the carrier network, changes are not guaranteed and may incur carrier fees.
What if my package says “Delivered” but I don’t have it?
Check nearby delivery locations and wait 24 hours, then contact us within 48 hours of the delivery scan.
What if my item arrives damaged or incorrect?
Email hello@aurenobjects.com with photos or video as soon as possible so we can help resolve it.