Refund Policy

At AUREN & Co, we keep it clean, fair, and direct. If something’s off, we’ll make it right — fast and like gentlemen.

Questions? Email hello@theedgerazor.com. (We’re men — we text/email, we don’t call.)

1) Cancellations

• Cancel window (before shipping only):
  We typically need 12–36 hours to prep your order, then up to +12 hours to hand it to the carrier.
  You can cancel only while your order hasn’t entered shipping.
• Once in transit: No cancellations. No mid-transit returns/refunds.
• Address changes after label creation: May incur carrier fees if an intercept is even possible. 

2) Shipping Timeline & Delivery

• Transit time: About 10–15 days from the moment your order starts shipping.
• Carrier delays: Outside our control and not grounds for a refund before delivery.
• High-value orders (> $200): We may require Signature Confirmation or pickup.
• We may use delivery evidence (photo at location, GPS scan, parcel weight) to confirm successful delivery.

3) Returns & Exchanges (After Delivery Only)

• Eligibility — 180 days: You have 180 days from delivery to request a return.
  We do not process returns/refunds before delivery or mid-transit.
• Condition: Item must be unused/unworn, sealed where applicable, with tags and original packaging, and include receipt/proof of purchase.
• Verification: Provide at least 1 photo + 1 short video showing:
  the unbroken seal/unused condition, the product, and the packing slip (or order details).
  For wrong-item cases, show what you received and the packing slip.
• Start a return: Email hello@theedgerazor.com to get an RMA (Return Merchandise Authorization).
  Packages sent back without an RMA will not be accepted.
• RMA deadline: Hand the package to the carrier within 7 days of label issuance or the RMA may be canceled.
• Exchanges (fastest route): Return → approve → place a new order.

4) What We Don’t Accept

• Custom/personalized items, personal-care/beauty products, hazardous materials, flammable liquids/gases, sale items, and gift cards.
• Returns showing tampering, missing parts, signs of use, or seal broken may be denied or partially refunded at our discretion.

5) Who Pays Return Shipping?

• We cover return shipping for defective/damaged/wrong-item cases (with required evidence).
• Customer covers return shipping for change-of-mind or fit/preference returns.
• If you don’t use our label, loss/damage in transit is your responsibility.

6) Damages & Wrong Item

• Inspect on arrival. If the item is defective, damaged, or incorrect, contact us immediately with photos/video so we can fix it quickly.

7) Refunds

• We notify you after we receive and inspect your return and confirm approval or denial.
• Approved refunds go to your original payment method within 10 business days.
  Your bank/issuer may take additional time to post.
• If it’s been 15 business days since approval and no refund shows, email hello@theedgerazor.com.

8) Anti-Abuse & Fraud Prevention (To Keep It Fair)

• Payment checks: AVS/CVV/3-D Secure, velocity checks, and fraud screening may trigger ID/address verification, holds, or cancellations.
• Quantity limits & resellers: We may limit or refuse bulk/resale orders.
• Risky addresses: Freight forwarders/PO Boxes (when signature is required) or incomplete addresses may be ineligible unless verified.
• “Not received” claims: Must be reported within 48 hours of a “Delivered” scan. High-value orders may require affidavits or police report numbers (porch piracy).
• Chargebacks: Please contact us first. Premature chargebacks can lead to account restrictions.
• Evidence we retain: Pack-out photos, parcel weights, GPS/scan data, communication logs, and any customer-provided unboxing media.
• Repeat abuse: We may limit or refuse service, require signature delivery, or cancel future orders.

9) Respect & Goodwill (Men’s Code)

We’re men — we keep it straight and fair. When you communicate politely and respectfully, we match that energy and go 1,000% to help.

Goodwill options (at our discretion for courteous customers):

Keep-It, Full Refund: You keep the delivered product and get a 100% refund.

• Free One-for-One Exchange: You keep the delivered product and get a free replacement or different variant with no extra fees.

Guardrails (to protect polite customers and keep it fair):

• Case-by-case & limited: May be limited to one time per customer/household/lifetime; excludes bulk/reseller orders.
• Request window: Within 7 days of delivery, with a polite note and brief reason; we may request photo/video proof.
• Risk controls: Orders flagged for fraud/abuse or data mismatch may be ineligible.
• No stacking: Cannot combine with other refunds, chargebacks, or promos.
• Logistics: Availability can vary by region and carrier constraints.
• Bottom line: Stay respectful, we stay generous. We’ll make it right — fast, fair, and like gentlemen.

10) Quick Summary

• Cancel only before shipping (prep 12–36h, +12h to hand off).
• No cancel once in transit; returns/refunds are after delivery only.
• 180 days to request a return; item must be unused/sealed, with tags, in original packaging, with proof of purchase.
• RMA required; ship back within 7 days of label.
• Photo + video evidence required for sealed/unused or wrong-item cases.
• Refunds: within 10 business days after approval; contact us after 15 business days if not posted.
• Respect & Goodwill perks may apply for polite customers — at our discretion.

11) Shipping Protection Notice

• Important: All guarantees, refunds, and free shade swaps are only valid when you add our $3.95 Shipping Protection to your cart. 

Need help? hello@theedgerazor.com — we’ll get you sorted.