Refund Policy

At AUREN & Co, we keep it clean, fair, and direct. If something’s off, we’ll make it right — fast and like gentlemen.

Questions? Email hello@aurenobjects.com. (We’re men — we text/email, we don’t call.)

1) Cancellations

Cancel window (before shipping only): Orders are typically prepared within 1–2 business days. You may request a cancellation during this processing period, provided your order has not yet been handed to the carrier.

Once in transit: No cancellations. Orders that have already been handed to the carrier cannot be cancelled while in transit.

Address changes after label creation: Address changes may not be possible once a shipping label has been created. If an address change or carrier intercept is available, any applicable carrier fees may be charged to the customer.

2) Shipping Timeline & Delivery

Shipping timeline: Orders are typically prepared within 1–2 business days. After preparation, delivery time depends on the shipping method selected at checkout:

• • Tracked Shipping: typically 15–20 business days
  • Faster Tracked Shipping: typically 12–15 business days

Delivery estimates may vary by destination, carrier, weekends, holidays, and circumstances outside our control.

3) Returns & Exchanges (After Delivery Only)

• Eligibility — 90 days: You have 90 days from delivery to request a return.
  We do not process returns/refunds before delivery or mid-transit.
• Condition: Item must be unused/unworn, sealed where applicable, with tags and original packaging, and include receipt/proof of purchase.
• Verification: Depending on the reason for the return, we may request photos or a short video showing the product, its condition, packaging, or order details.
  For wrong-item cases, show what you received and the packing slip.
• Start a return: Email hello@aurenobjects.com to request a return authorization. Returns must be authorized by AUREN & Co before being sent back.
• Return deadline: Once return instructions or a return label are issued, the package must be handed to the carrier within the timeframe provided by AUREN & Co.
• Exchanges (fastest route): Return → approve → place a new order.

4) What We Don’t Accept

• Custom/personalized items, personal-care/beauty products, hazardous materials, flammable liquids/gases, sale items, and gift cards.
• Returns showing tampering, missing parts, signs of use, or seal broken may be denied or partially refunded at our discretion.

5) Who Pays Return Shipping?

• We cover return shipping for defective, damaged, or wrong-item cases when the required evidence is provided.
• For change-of-mind, fit, or preference returns, a return processing or shipping-related fee may apply. The applicable fee, if any, will be communicated when the return is authorized and may be deducted from the refund.
• If you choose to arrange and pay for your own return shipping instead of using a return option provided by AUREN & Co, you are responsible for the shipment and any loss or damage in transit.

6) Damages & Wrong Item

• Inspect on arrival. If the item is defective, damaged, or incorrect, contact us promptly with photos or video so we can review the issue and determine the appropriate resolution.

7) Refunds

• We notify you after we receive and inspect your return and confirm approval or denial.
• Approved refunds go to your original payment method within 10 business days after approval. Any applicable return-related fee communicated at the time of return authorization may be deducted from the approved refund. Your bank/issuer may take additional time to post the refund.

• If it’s been 15 business days since approval and no refund shows, email hello@aurenobjects.com.

8) Anti-Abuse & Fraud Prevention (To Keep It Fair)

• Payment checks: AVS/CVV/3-D Secure, velocity checks, and fraud screening may trigger ID/address verification, holds, or cancellations.
• Quantity limits & resellers: We may limit or refuse bulk/resale orders.
• Risky addresses: Freight forwarders/PO Boxes (when signature is required) or incomplete addresses may be ineligible unless verified.
• “Not received” claims: Must be reported within 48 hours of a “Delivered” scan. High-value orders may require affidavits or police report numbers (porch piracy).
• Chargebacks: Please contact us first. Premature chargebacks can lead to account restrictions.
• Repeat abuse: We may limit or refuse service, require signature delivery, or cancel future orders.

9) Respect & Goodwill (Men’s Code)

We’re men — we keep it straight and fair. When you communicate politely and respectfully, we match that energy and go 1,000% to help.

Goodwill options (at our discretion):

Keep-It, Full Refund: You keep the delivered product and get a 100% refund.

• • Free One-for-One Exchange: You keep the delivered product and get a free replacement or different variant with no extra fees.

Guardrails (to protect polite customers and keep it fair):

• Case-by-case & limited: May be limited to one time per customer/household/lifetime; excludes bulk/reseller orders.
• Request window: Within 7 days of delivery, with a polite note and brief reason; we may request photo/video proof.
• Risk controls: Orders flagged for fraud/abuse or data mismatch may be ineligible.
• No stacking: Cannot combine with other refunds, chargebacks, or promos.
• Logistics: Availability can vary by region and carrier constraints.
• Bottom line: Stay respectful, we stay generous. We’ll make it right — fast, fair, and like gentlemen.

10) Quick Summary

• Cancel only before shipping (orders are typically prepared within 1–2 business days).
• No cancel once in transit; returns/refunds are after delivery only.
• 90 days to request a return; item must be unused/sealed, with tags, in original packaging, with proof of purchase.
• Return authorization required; return the package within the timeframe provided by AUREN & Co.
• Photos or video may be requested depending on the reason for the return.
• Refunds: within 10 business days after approval; contact us after 15 business days if not posted.
• Respect & Goodwill perks may apply for polite customers — at our discretion.

11) Shipping Protection Notice

Shipping Protection is an optional add-on available at checkout. It may provide additional protection for certain shipping-related issues according to its specific terms.

Purchasing Shipping Protection is not required to request a return or refund under this Refund Policy. Your standard return, refund, cancellation, and statutory consumer rights remain subject to the terms above and applicable law.

Need help? hello@aurenobjects.com — we’ll get you sorted.